Frequently asked questions about digital menus

OlaClick is a complete restaurant system: a digital menu with online ordering, a point of sale, delivery management, a WhatsApp chatbot and integrations with delivery apps. You sell through your own channel, with no commission per order.

Create your account, build your menu and share your link or QR code. From there you can start taking orders. Initial setup takes a few minutes, requires no technical knowledge, and you start with a free initial period.

No. OlaClick runs in the browser on any phone, tablet or computer. Only automatic printing requires a Windows computer with the printing app installed.

Learn more: Printing

You turn delivery on under Settings › Order settings › Delivery and choose how to charge for it: a flat fee, distance ranges, custom areas drawn on a map, or no fee at all.

Turn on address validation with Google Maps and set your distance ranges, each with its own fee. Orders outside your coverage area can still be accepted, with the fee agreed directly with the customer.

Yes. Instead of distance ranges, you draw the neighbourhoods or zones you serve directly on the map and set a fee for each area.

Learn more: Deliveries

There are three modes: manual printing from your browser, manual printing from a tablet or phone over bluetooth, and automatic printing from a computer. Only automatic printing removes the need to click each order and sends the ticket straight to the kitchen.

Yes. The panel supports thermal printers and lists recommended models on the setup screen.

Yes. You customise kitchen tickets and customer tickets separately and set when each one prints, including by order source. Each preparation area can be assigned to its own printer.

Learn more: Printing

Create your categories, add products with a photo, description and price, and set the display order. OlaClick can also generate product descriptions and enhance your photos using artificial intelligence.

Learn more: Digital Menu

Through modifiers. You create option groups (flavours, ingredients, sizes, cutlery), set whether the choice is required and how many options the customer may pick, then link them to your products. That is how a two-flavour pizza is built.

Share your menu link on social media and WhatsApp, and print the QR code to use in your venue or alongside deliveries. You can also connect your business to Google and Maps to receive orders with no commission.

Learn more: Google for Restaurants

Every order reaches the same panel, whatever its source: digital menu, point of sale, chatbot or connected delivery apps. There you track status, print, filter and complete each order.

Learn more: Orders

Yes. Under Marketing › Discount coupons you create the code and set the amount or percentage, the validity period and the usage conditions. The code cannot contain accents, spaces or special characters.

Yes. In your order settings you can set a minimum value for delivery, and the value above which delivery becomes free.

Yes. iFood, Rappi, Uber Eats, 99Food, PedidosYa and Didi Food. Availability varies by country.

Yes. They come in alongside your digital menu and point-of-sale orders, with the same status flow and printing. You follow everything on a single screen.

An active account on the delivery app. Linking is done from the OlaClick panel, and each app has its own step-by-step guide in the Help Center.

It replies to your customers on WhatsApp automatically: it answers questions, sends the order status at every stage, recovers abandoned carts and asks for a review after delivery. Messages are editable templates — you match the wording to your own tone.

Not necessarily. You can connect your current WhatsApp through the Basic Connection, or use the Official Chatbot, approved by Meta and suited to higher message volumes.

It is a paid add-on. OlaClick identifies customers who used to order and stopped, builds the campaign with artificial intelligence and sends it over WhatsApp with an exclusive coupon. You can track the sales each campaign generates.

Learn more: Chatbot & WhatsApp

Under Settings › Payment methods you enable the methods you accept and choose where each one appears: on the digital menu, at the point of sale, or both.

Yes. You can enable online payment on your digital menu so customers pay as they order, and connect a card terminal to the point of sale for in-person payment. Available methods and fees vary by country.

Yes, in Brazil and Colombia, as a paid add-on. Issuing is built into the point of sale: the document is generated together with the sale, with no double entry. Setup requires your business tax details.

Your subscription is managed in the panel, where you can check your active plan, invoices and registered payment method, and add optional features.

On the login screen, click "Forgot my password" or go straight to the password recovery page. The reset link is sent to your registered email address or via WhatsApp.

Write to cs@olaclick.com from the email currently registered, or contact support via WhatsApp. Let us know your new email and your business link.

Learn more: Getting Started

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