Frequently asked about digital menus
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General
How does Olaclick work?
OlaClick is a free digital platform built to empower businesses around the world. With our platform, anyone can create a digital menu and easily share the page's link or QR Code with their customers. It is a perfect management tool for both delivery and on-site restaurants.
For those who want to go a step further, we've created the Advanced and Premium plans. With extra features designed to save you time and sell even more!
Is it really free?
Yeah! It's free to use. It has all the features that you might need to start selling your products
I want to know more about Premium Plans
The Advanced and Premium plans are designed to give users extra features to save time and sell even more, with tools such as: Chatbot, Auto Inventory and direct support.
How does delivery work?
You have to enter your panel and then go to set up my menu> Set up steps> Choose the service type> Delivery there you should choose one of the following options:
1- Do not define cost,
2- Establish cost for fixed delivery and
3- Establish the cost for delivery by intervals
4- Establish the cost by custom areas
I want to know more about Facebook pixel
You can access the information for the pixel configuration via the Business.Facebook.com link
I want to know more about the CRM tool
In our CRM tool you can access the main data about customers who have already ordered the platform and can also send mass messages to them through WhatsApp. For now it is not possible to import a base ready for the platform, but we are always working on new updates.
I want to know more about the Olaclick Ambassadors program
If you are interested in knowing more about how to be an ambassador, fill out this form so that our team can contact you: https://forms.gle/wehep2jsaxhrylv3a
Delivery
How does delivery work?
You have to enter your panel and then go to set up my menu> Set up steps> Choose the service type> Delivery there you should choose one of the following options:
1- Do not define cost,
2- Establish cost for fixed delivery and
3- Establish the cost for delivery by intervals
4- Establish the cost by custom areas
How to configure delivery by delivery zones?
Select the "Activate Check with Googlemap" icon and select the "Establish cost for delivery for intervals" option. In the sequence, the platform will open a map where you can configure the cover rays and the values ​​of each. You can configure up to 6 rays away and also opt for the option to receive orders outside the delivery interval at which additional cost will be set with the restaurant by whatsapp.
It is important to remember that distances are measured in the rays of the establishment to the address of the delivery, and not in km of "road", then you can include a variation of 10 to 20% in the registered distance.
How can I draw custom delivery areas?
At the top of the map has a little hand and a little pen. The little hand drags the map and the canister makes the drawing. To draw, you need to select the pinch, click on the map point where you want to start the neighborhood drawing and then click again at another point on the map to form a line. You are creating multiple lines until you close the drawing. You do not need to leave the mouse down to drag the line, just click once at a point and then click to click each point on the map you want to leave marked.
How can I print my requests?
To print your requests, you must go to the My Requests section in this section you will see your requests received, and on the right side of each order will appear an icon of a printer that you should click and ready!
Can I use a thermal printer?
Yea!
I'm trying to print on my thermal printer but the footer is coming out very big. What to do?
When you view printing, uncheck the "Header and Footer" option and take the test. In the view will remain the same, but the printing will come out correctly.
Menu
How to change the link name?
It is important that you know that QR Code will also be modified automatically. If you even want to change the link name, contact our support and enter your current link and the name for which you want to change.
How do I start creating my menu?
Here are some tutorials that will help you create your menu:
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How to Include Toppings?
First you must create the category and the items of each category, place name, description, etc. To include subitens, click the "+" icon in "add another item". On the screen that will open, you go to "Create new topping category", will put the name, configure the condition, if you are multiple toppings or just one, and include in the list which are the toppings options. Finally, just associate with the correct category.
How to set up a menu with pizza half half?
The first thing you have to do is create a category called "Mount your pizza". Within the category you create a product (pizza 2 flavors, for example) and puts a description. To include subitens, click the "+" icon in "add another item". On the screen that will open, you go to "Create new topping category", will put the name, configure the condition, if you are multiple toppings or only one, and include in the list, what are the toppings (pizza flavors) options according to the amount of flavors you have. Finally, just associate with the correct category.
How can I spread my menu?
You can disclose your menu link on your business networks or whatsapp. You can also print the QR Code and send along with the requests for your customers to directly ask for your olaclick digital menu next time. Discount coupons are always a great way to make your customers make your requests through Olaclick 😊
How to integrate social networks to my menu?
Accessing 'My Advertising'> 'Free Advertising' You can integrate your menu with Google Maps and Facebook.
Already in 'my business'> 'create my menu', just below the cover image in the upper right corner of the page, are the icons of social networks that can be available to the client on your menu. Just click on each of them to do the integration.
Order
How can I create a discount coupon?
You should enter your panel and go to the My Advertising section> Discount Coupons and then you can create a coupon. Then a code will be generated that you should pass on to your customers and they should insert it in the last step of the request.
Is it possible to edit the order message I receive from my clients by WhatsApp?
No, for now it is standardized for all users.
Is it possible to include a minimum order value?
It is yes! In "My Business"> "Configuring My Menu" You can choose a minimum shopping value for Delivery and a minimum value to make free delivery.
How can I manage my requests?
The requests made by customers will arrive in the "My Orders" tab. There you can see the details, print or change their status. To always receive new order notifications, you need to leave the platform open on any of your browser's tabs.
Payment
How to configure the means of payment?
Just enter your panel and then go to set up my menu> Set the order process> Choose the payment terms.
Is it possible to receive payments from Olaclick?
Not for the time being. The client only selects the option you want to make the payment and the establishment is responsible for the transaction.
System
How to Exchange access e-mail
To exchange your access to the Olaclick panel just send us an email to cs@olaclick.com requesting the exchange through * your e-mail that is registered on the platform currently *, okay? Also indicate the new e-mail that will be registered and the link of your business, please.
How to Change a Password
To change your password just click on "Forgot your password" and request a new at: https://panel.olaclick.com/login
How to delete my account?
To delete your account in Olaclick just send us an e-mail to cs@olaclick.com requesting the deletion through * your email that is registered on the platform currently *, okay? In addition, we ask, please, to tell us your experience with the platform, if there was any limitation for your business or some difficulty to use it. Criticism and suggestions will also be welcome 😊
